Popular Questions

We accept all major Credit Cards and Check by Phone / Fax / Email.  There is a credit card convenience fee of 2.5% applied to your total order.  Check by Phone / Fax / Email is a safe, convenient payment method.  We simply use the information from the face of your check to create a Non-Signature Required Draft for the amount of your purchase.  You receive a copy of all completed paperwork.

All first time customers must prepay by credit card or check by phone.  To set up an account, a credit application must be requested, completed, and approved.  If approved, our terms are NET-15.

Our sales office is in Sylvania, Georgia.  We ship from multiple locations across the country.

You can reach us by mail at: PO Box 602; Sylvania, GA 30467 or for parcel delivery at:  108 East Ogeechee Street; Sylvania, GA 30467.  Phone:  800-362-9332  Fax:  229-394-4631  Email:  info@mcpackage.com

We are available Monday through Friday, 8:00 AM EST to 5:00 PM EST.  You are always welcome to contact us via mail, email, or fax.

Currently, no prices are shown online.  Use the contact form to request pricing.  Enter your contact information, delivery address, product code, and quantity.  We will respond with a customized quote.  This way we can ensure accurate shipping rates, product availability, and lead time.

To receive “return authorization”, please contact accounting@mcpackage.com.  Products must be returned within 30 days.  Products must be unopened and in unused condition to receive a full refund.  After 30 days we cannot accept returns or issue refunds.

Claims for shortages or damaged material must be made within 48 of receipt.  Shipments claimed as damaged, must be signed for as “Damaged Product”.  Please contact accounting@mcpackage.com should you have any problems with your order.  We will need the following to process a claim:

  1. Signed Proof Of Delivery noting damages, missing items or missing skids
  2. If product is missing please indicate which item(s) and the quantity per item that is missing, damaged or defective
  3. Please provide pictures that display damages or defective product